Technical Support and Customer Service Representative

Tualatin, Oregon (Sept. 26, 2016) – SIG SAUER®, Inc., is actively seeking a customer service and technical support representative to join the Tualatin, Oregon, based Electro-Optics division team.

This role features a unique combination of customer and technical services responsibilities. The ideal candidate must possess solid written and verbal communication skills, understand and disseminate technical product information, be able to function in a fast-paced environment and have a genuine commitment to helping others.

The available position requires extensive email and telephone usage, solid firearms and sports optics knowledge, data entry, receiving and shipping, and light administrative duties. Candidate must be able to prioritize multiple tasks and perform under pressure while maintaining a high degree of credibility and integrity.

Core Responsibilities
Answer incoming internal and consumer calls, emails and faxes regarding product inquires and to resolve warranty claims
Provide technical assistance and issue resolution on SIG SAUER Electro-Optics products while creating a mutually beneficial scenario for both the customer and SIG SAUER
Enter warranty and order data into database, and inform customer of repair processes, receiving and shipping date projections
· Inspection and data reporting support on product returns and incoming product
Develop, maintain and support working relationships with Quality Assurance, Product Management and Design Engineer personnel
Reports to SIG SAUER Electro-Optics Sales Operation Support Manager

Experience And Education
· Must have a minimum of 2 years (4 years is ideal) of experience in customer/technical service or a customer-focused sales environment

· Must possess solid firearms knowledge or demonstrated aptitude. Knowledge of sports optics in particular is highly desired

· High school diploma or equivalent, or prior military experience. College degree a plus

· Working knowledge of hunting practices, shooting sports, ballistics, sports optics and rifle scope applications.

· Familiar with binoculars, spotting scopes, riflescopes, red-dot sights and rangefinders.

· In-depth knowledge of customer service principles and practices

· Strong interpersonal and troubleshooting skills

· Proficiency with ERP customer service support software (Oracle preferred) and Microsoft Office applications

· Use of personal protective equipment (PPE) required for specific activities



Interested candidates should send cover letter, resume and references to Craig Pfeifer at Craig.Pfeifer@sigsauer.com.


SIG SAUER, Inc., is an EO Employer-M/F/Veteran/ Disability; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.


About SIG SAUER, Inc.
SIG SAUER, Inc. is a New Hampshire-based weapons systems provider leading the industry in American innovation, ingenuity and manufacturing. SIG SAUER® brings a dedication to superior quality, ultimate reliability, and unmatched performance that has made it the brand of choice among responsible citizens, and many of the world's most elite military, government, and law enforcement units. As a complete systems provider, SIG SAUER offers a full array of products to meet any mission parameter, from handguns and rifles to silencers, optics, ammunition, accessories, and airguns. The largest member of a worldwide business group of firearms manufacturers that includes SIG SAUER GmbH & Co. KG in Germany and Swiss Arms AG in Switzerland, SIG SAUER is an ISO 9001: 2008 certified company with approximately 1,000 employees. For more information on SIG SAUER, any of its products, or the SIG SAUER AcademySM, log on to www.sigsauer.com.